Will I get a new bill?

After the transition, you will be billed on the same cycle and bill dates that you are currently scheduled.  The bill will have a different layout but will provide the same information that exists on the current bill.

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1. Why is the billing system changing?
2. When will the change occur?
3. Will I be able to pay my bill during the change?
4. Do I need to do anything to ensure my bank draft payments continue?
5. Will there be any changes to my utility rates?
6. Will I have a new account number?
7. Will I get a new bill?
8. How will I pay my pre-existing bill online after the change?
9. Do I need to create an account to pay a bill online?
10. What are some of the benefits of paying a bill online?