Will I have a new account number?

Yes, your account number will change, and you will also be assigned a unique Customer ID.  This information will become available after the transition is complete on May 23, 2022.  We will email this information to you if have an email address on your account.  You may also email us at utilites@ogdencity.com with your name and service location or call us at 801-629-8321.

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1. Why is the billing system changing?
2. When will the change occur?
3. Will I be able to pay my bill during the change?
4. Do I need to do anything to ensure my bank draft payments continue?
5. Will there be any changes to my utility rates?
6. Will I have a new account number?
7. Will I get a new bill?
8. How will I pay my pre-existing bill online after the change?
9. Do I need to create an account to pay a bill online?
10. What are some of the benefits of paying a bill online?