When will the change occur?

The transition is expected to occur between May 18 and May 23, 2022.  During that time, the new utility billing system will be transitioned from the current system to a new system.  On Monday May 23 our office will be closed to allow staff to complete the data conversion and change to the new system.

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1. Why is the billing system changing?
2. When will the change occur?
3. Will I be able to pay my bill during the change?
4. Do I need to do anything to ensure my bank draft payments continue?
5. Will there be any changes to my utility rates?
6. Will I have a new account number?
7. Will I get a new bill?
8. How will I pay my pre-existing bill online after the change?
9. Do I need to create an account to pay a bill online?
10. What are some of the benefits of paying a bill online?