Why is the billing system changing?

Over the past 5 years, Ogden City has been transitioning to city-wide integrated software system.  As part of this strategic change, the billing system will be replaced with a more robust system appropriate for a city of our size.  It will also allow us to automate many manual processes, reduce paper, and become more efficient with our limited resources.

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1. Why is the billing system changing?
2. When will the change occur?
3. Will I be able to pay my bill during the change?
4. Do I need to do anything to ensure my bank draft payments continue?
5. Will there be any changes to my utility rates?
6. Will I have a new account number?
7. Will I get a new bill?
8. How will I pay my pre-existing bill online after the change?
9. Do I need to create an account to pay a bill online?
10. What are some of the benefits of paying a bill online?